Data & Privacy
At superph, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you have as a user based in the Philippines. We follow the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Contents
Effective date: 1 January 2025. Last reviewed: June 2025.
When you register for a superph account, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a username and password of your choosing. We also collect your general location to confirm that you are accessing the platform from within the Philippines, in line with our market and licensing requirements. When you make deposits or request withdrawals, we may collect payment-related information such as your preferred payment method and transaction reference numbers — we do not store full card numbers or banking credentials directly. If you contact our support team, we retain records of that communication to help resolve your enquiry and improve our service. We may also collect device and browser information automatically when you access the platform, including your IP address, device type, operating system, and session duration, which helps us maintain platform security and optimise the mobile experience.
The personal information you provide is used primarily to operate and maintain your superph account and to deliver the services you have signed up for. We use your contact details to send account-related communications such as registration confirmations, security alerts, and transaction notifications — these are essential service messages and cannot be opted out of while your account remains active. Your date of birth and identity information are used to verify that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations. We may use aggregated, anonymised usage data to analyse platform performance, identify popular features, and improve the overall user experience across mobile devices. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant offers and updates — you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
superph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality obligations. We may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies when required to do so by law, court order, or in response to a lawful request. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your personal information with third-party advertisers or data brokers. All third-party service providers we engage are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law.
We retain your personal information for as long as your superph account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Under Philippine anti-money laundering regulations and gaming compliance requirements, certain account and transaction records must be retained for a minimum period even after account closure. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request account closure, we will process your request promptly and confirm the deletion of your personal data where legally permissible. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for analytical and reporting purposes. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights with respect to your personal information held by superph. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team. You have the right to correct any inaccurate or incomplete personal information in your account at any time through your account settings or by contacting support. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such requests without delay. You also have the right to erasure — commonly known as the right to be forgotten — subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
superph uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences — these cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to understand how users navigate the platform, which pages are most visited, and where technical issues occur, helping us prioritise improvements. No third-party advertising cookies or cross-site tracking technologies are used on the superph platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use the platform after being informed of our cookie use, you consent to the use of essential and analytics cookies as described in this policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the superph platform is encrypted using industry-standard protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and its data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the timelines required under Philippine law. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to log out of your account after each session.
superph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, the updated policy will be published on this page with a revised effective date, and registered users will be notified through the platform or via their registered contact details. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you may request account closure by contacting our support team. Minor clarifications or formatting updates that do not affect the substance of the policy may be made without prior notice.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you can reach the superph data privacy team at support at superph.bar. Please include your registered account details and a clear description of your enquiry so that we can respond as efficiently as possible. We aim to acknowledge all data-related requests within five business days and to resolve them within the timeframes required under Philippine law. For general platform questions, the FAQ page covers a wide range of topics relevant to Filipino users. If you wish to exercise any of your rights as a data subject — including access, correction, or erasure — please submit your request in writing to the contact address above. For concerns that remain unresolved after contacting us, you may escalate your complaint to the National Privacy Commission of the Philippines.
Related Pages
The rules and obligations that govern your use of the superph platform across all sections.
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